Rk77 provides a Time-out option to enable a temporary cessation of gambling activity. Once activated, you will not be able to deposit, withdraw funds, play, or access any Rk77 products for the selected period. The available periods are defined in your Account Profile under the Time-out section.
Revocation of a Time-out may be requested only after a minimum of 24 hours has elapsed from the initial Time-out request. Upon expiry, the Time-out will lapse and your account will automatically re-activate, unless you have revoked it in accordance with this policy.
During a Time-out, the account remains inaccessible for gambling-related functions and promotional material may be withheld in line with our safeguarding commitments.
If you determine you need a longer interruption, you may elect Self-exclusion for a defined period. Self-exclusion means your Rk77 account will be closed for the chosen duration, and you will not be able to gamble on any Rk77 products during that period.
To initiate Self-exclusion, please send an email from the registered email address on your Rk77 account to the dedicated self-exclusion channel. The request triggers a first stage 24-hour cooling-off period during which the account is disabled and no gambling activity is permitted.
After the cooling-off period, a Customer Support Agent will inform you of the available self-exclusion periods. There are pre-selected periods; no variations to these periods are permitted. To proceed, you must provide a further email response within 24 hours. If no response is received within that additional window, your account will be reopened and confirmed by email.
When Self-exclusion begins, your account will be disabled and you will be unable to deposit or withdraw funds for the duration of the chosen period. Upon expiry, your account will automatically re-activate unless you have later extended or reinstated Self-exclusion under a new request.
Requests via live chat or other real-time channels will not be actioned; all Self-exclusion requests must be submitted via the formal email process described above.
Available Self-exclusion periods are 6 months, 9 months, or 12 months. The Company may determine the applicability of the exclusion to all Rk77 products for the chosen period.
Linked accounts: for purposes of safeguarding, the following associations may be considered in determining linked activity: accounts held within the same household, on shared devices, using the same email address or payment address, identical IP addresses, or other shared environments where devices are used. During a Self-exclusion, these linked-accounts considerations may influence restrictions and communication from the Company.
During the Self-exclusion period, you will be excluded from all promotional offers and related marketing. The Company will use reasonable endeavours to ensure that no promotional material is sent to customers who have self-excluded. You acknowledge that continued gambling activity via alternative or altered registration details may circumvent the Self-exclusion and the Company disclaims responsibility for such activity. You are advised to seek professional help if you find yourself attempting to bypass the Self-exclusion.
At account creation or at any time thereafter, you may set personal limits to controls on deposits, losses, or total time spent. These limits are configured in the My Account area and are binding on all activity until they lapse or are adjusted.
If you exceed the maximum self-imposed limit, further actions related to that limit will be restricted. Any revocation or modification of a limit or an exclusion requires a written or electronic notice to Rk77. The Company will consider such requests but reserves absolute discretion to deny them.
Rk77 takes steps to ensure Self-exclusion compliance and will endeavour not to send promotional material to excluded customers. The Company does not accept responsibility for continued gambling through additional accounts or altered registration details created to circumvent exclusion, or for promotional material inadvertently reaching the excluded customer.
Reactivation of an exclusion or a Time-out will occur automatically at the end of the applicable period, or may follow a successful revocation or modification request in accordance with this policy. You may apply to revoke an exclusion or modify limits in writing or electronically, subject to the Company’s review and discretion.
For guidance and support regarding potential gambling issues, you may contact independent support services. In the United Kingdom, GamCare provides confidential assistance via their helpline at 0808 8020 133. Gambling Therapy also offers support services. Rk77 encourages users to seek professional help if continued gambling is a concern.
Please remember: betting is for entertainment, and you should stop if you exceed your personal limits or if it ceases to be fun. Rk77 operates under a strict policy against underage gambling; individuals under 18 are prohibited from gambling on this platform. If you require further information about responsible gaming, refer to the resources available through our safeguarding framework.
