Last updated: 2026-08-12. This policy governs identity verification and related checks for RK77 players. It applies to all accounts and is designed to ensure secure gaming, comply with applicable laws, and prevent money laundering and fraud.
RK77 conducts a Know Your Customer (KYC) review whenever required by regulatory obligations or internal risk controls. A full KYC process is triggered when any of the following occur:
Upon triggering, the account will enter the KYC workflow and a decision will be rendered in accordance with this policy.
To complete the KYC review, the following documents must be provided for all account holders. Where a document is not in English, a certified translation may be requested.
All documents must be legible and valid at the time of submission.
Once documents are uploaded, the RK77 KYC Team will review them within 24 hours. The following outcomes are possible:
During the review, the status “Temporarily Approved” may be used to indicate limited verification pending final decision. The user will be informed of the outcome via in-account notifications and, where applicable, email.
If an account is in Temporarily Approved status, the following limits apply until verification is completed:
These limits apply to all deposit methods unless otherwise waived by RK77 in writing after review.
If deposits are made via bank card, RK77 may require the user to provide a photo of the card. Both front and back may be requested, with the CVC code obscured. The cardholder name and card number must correspond to the account holder's details. Card verification is used solely to confirm ownership and to prevent card misuse.
In the interest of combating financial crime, RK77 may request additional information or documentation beyond standard KYC in any case where higher risk is identified. This may include:
Any such documents should be provided in a timely manner to avoid delays in verification.
RK77 may perform verification through document review, data matching, and, where appropriate, a video or telephone interview. Participation in a verification interview is not optional where required by policy or regulation.
All submitted documents are stored securely and accessed only by authorized RK77 personnel involved in the verification process. Data is retained for as long as necessary to fulfil legal and regulatory obligations and to provide services, or longer where required by applicable law. Retention periods comply with data protection regulations and internal data retention schedules.
Outcomes of the KYC process are communicated to the user via in-account messaging and/or email. If verification is rejected, RK77 will provide the basis for the decision and guidance on possible remediation or appeal. If additional information is requested, the user may submit the required materials through the secure verification portal.
RK77 may restrict access to its services for residents or users located in jurisdictions where KYC or gaming operations are prohibited. Registration and activity from such regions are not permitted. The company reserves the right to refuse service or terminate accounts in accordance with applicable law and regulatory obligations.
RK77 may amend this KYC policy from time to time. Material changes will be communicated in advance and become effective no sooner than two weeks after notice. Continued use after the effective date constitutes acceptance of the updated policy.
For questions about KYC or to submit documents, contact RK77 Support through the in-account help system or by email at [email protected].
